FAQ

Q: What method of cleaning do you use for carpet?

We do 100% STEAM CLEANING using our patented portable truckmount hydro jet steam cleaning system. We use a powerful 100% RESIDUE FREE and earth friendly cleaning solution applied at 300 PSI (pressure per square inch) and extracted with triple vacuum power. This combination provides immaculate results that our customers rave about.

Q: What method of cleaning do you use for upholstery?

We use a specialized tool called a Hy-Dry Tool that allows us to steam clean most any fabric, even those that would normally require a solvent cleaning or dry clean only method. The tool is designed to thoroughly clean the fabric without saturating it. It is similar to being able to clean the shirt on your back without getting your skin wet.

Q: Who does the cleaning?

Our Certified Senior Cleaning Technicians do all of our work. The technicians arrive in uniform driving a lettered company vehicle. They are our employees. We do not use subcontractors.

Q: What do you do about the furniture? Do you move the furniture?

Yes. We move the pieces you want moved and work around what you do not. Moved pieces will be dry or steam cleaned underneath and put back correctly. We do tend to work around larger, heavier pieces as they do crush our protective blocks.

Q: How long does it take to dry? Is the carpet real wet?

No. The carpet will take from 2 to 24 hours to completely dry depending on how soiled it is, but you can walk on it right after the technician leaves. The degree of dampness will be similar to how your hair feels when it has been towel dried.

Q: Are there hidden costs or extra charges?

NO! Everything you need to get your carpet completely clean is included in our pricing. The only optional things you can purchase are Stainguard protection (recommended only for carpet and upholstery in good condition) and extra deodorizer Enzyme Treatment (for excessive odor control and pet problems) and/or specialty products including stain treatments (for situations out of the scope of normalcy that require MORE time and chemicals*). *DEEP preconditioning or the use of specialty products may be required and there will be an additional charge..

Q: What about stains? Can you remove things like pet urine or Kool-Aid stains?

We Guarantee to get the dirt, sand, grit and grime out of your carpet. We do pretreat the problem stains and while most spots will pop out, others may have become permanent stains tattooing themselves to the carpet or upholstery fibers.

You see, your carpet and upholstery have dye sites used by the manufacturer to produce their color. Not all of these dye sites are used in the dying process and remain open. When anything enters these open dye sites it can permanently change the color of the carpet or upholstery. Applying Stainguard protection helps prevent these dye sites from receiving new colors and is recommended for carpets and upholstery in good condition.

Q: What is Stainguard Protection? Anti-Stain Protection with CFR Shut Out

Protect your carpets and fabrics from permanent stains. Fibers have dye sites which give the carpet manufacturers the ability to color the fibers to meet today’s design needs. The problem is that only a small percentage of these dye sites are ever used.

The majority of dye sites remain “open”, becoming potential homes for permanent stains. Once a soil enters the dye site, the soil can ionically bond with the fiber and become as permanent as an actual dye.

CFR’s Shut Out can shut out soils from permanently entering the fibers. Shut Out is an anti-stain in-tank (ASIT) product. We just add Shut Out to our cleaning solution while cleaning, and it will chemically bond with all of the open dye sites. Think of it as dying your carpets with a clear dye.

If all the dye sites are full, it becomes impossible for soils to chemically bond, and they can just be washed away.

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COVID-19 Precautions

Our technicians are available to complete cleaning services at vacant properties as well as inhabited locations using the following precautions for your safety:

  1. We will wear gloves and masks in the home.
  2. We are disinfecting our equipment between every job.
  3. We are exercising social distancing at customer locations.
  4. We are adhering to CDC best practices regarding sick employees.